Food supplement. Not a medicine. Sold by Perla, z.s., Krásná Lípa, Czech Republic.

Return & Refund Policy

Last updated:

1. Your Right to Return

You have 14 calendar days from the date you receive your order to return Calana Natural, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right applies to all orders placed via this website.

2. Condition of Returned Goods

To be eligible for a return, the product must be in its original, unopened packaging. For hygiene and food safety reasons, we cannot accept returns of food supplement products where the seal has been broken or the packaging has been opened. This is a lawful exemption under regulation 28(3)(f) of the Consumer Contracts Regulations.

3. Cancellation Before Dispatch

You can cancel your order at no cost at any point before it is dispatched. To do so, inform our team during the phone confirmation call, or contact us by phone or email. If we cannot reach you to confirm the order, it will not be dispatched.

If you receive the parcel and have not yet confirmed by phone, you may decline it at the door. In that case, no payment is taken and the order is cancelled.

4. How to Start a Return

  1. Email us at info@perla-zs.cz within 14 days of delivery, stating your name, phone number used to order, and reason for return.
  2. We will reply within one working day with the return address and instructions.
  3. Pack the product securely in its original packaging and send it to the address provided.

5. Return Postage

Return postage costs are the responsibility of the customer unless the item was received in a damaged or incorrect condition, in which case we will cover return postage.

6. Refunds

Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 14 calendar days. Since payment is made on delivery by cash or card to the courier, refunds are issued by bank transfer or by postal order. We will confirm the method with you by email.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return postage.

8. Contact

Perla, z.s. · Kyjov 36, 407 47 Krásná Lípa, Czech Republic
Email: info@perla-zs.cz · Tel: +44 20 7946 0312
Mon-Fri 09:00-17:00