Food supplement. Not a medicine. Sold by Perla, z.s., Krásná Lípa, Czech Republic.

Privacy Policy

Last updated:

1. Who We Are

This Privacy Policy applies to Perla, z.s., operated by Perla, z.s., Kyjov 36, 407 47 Krásná Lípa, Czech Republic. We are the data controller for personal data collected through this website and the ordering process for Calana Natural.

2. Information We Collect

We collect the following categories of personal data:

  • Order information: your name and telephone number when you submit an order request via the website form.
  • Contact form submissions: your name, email address, and message content.
  • Automatically collected data: IP address, browser type, pages visited, and referring URLs - collected via analytics cookies when you consent to their use.
  • Cookie data: as described in our Cookie Policy.

3. How We Use Your Information

  • To confirm and fulfil your order (phone call, dispatch, delivery coordination).
  • To respond to enquiries submitted via the contact form.
  • To improve the performance and content of this website (analytics, where consented).
  • To serve relevant advertisements on third-party platforms (marketing cookies, where consented).

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases (UK GDPR Article 6):

  • Article 6(1)(b) - Contract: processing your name and phone number is necessary to fulfil the order you requested.
  • Article 6(1)(a) - Consent: analytics and marketing cookies are processed only where you have given explicit consent via our cookie banner.
  • Article 6(1)(f) - Legitimate interests: we process certain operational and security data to maintain the security and functioning of our website.

5. Sharing Your Information

We do not sell your personal data. We may share data with the following third parties only to the extent necessary:

  • Courier and logistics providers - to arrange delivery of your order.
  • Google LLC - analytics and advertising services (see Section 10).
  • Legal authorities - if required by applicable law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data is restricted to authorised personnel only.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access - to receive a copy of the personal data we hold about you.
  • Right to rectification - to correct inaccurate or incomplete data.
  • Right to erasure - to request deletion of your data in certain circumstances.
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to processing based on legitimate interests.
  • Right to withdraw consent at any time (where processing is consent-based).
  • Right to lodge a complaint with the Information Commissioner's Office (ICO) - the UK supervisory authority - at ico.org.uk or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

To exercise any of these rights, contact us at info@perla-zs.cz.

8. International Data Transfers

Some of our third-party processors (including Google) may transfer data outside the UK. Where this occurs, we rely on appropriate safeguards such as standard contractual clauses approved by the relevant authorities.

9. Data Retention

Order-related personal data (name, phone number) is retained for up to 24 months from the date of the order, after which it is securely deleted. Contact form data is retained for 12 months. Analytics data is retained in accordance with the applicable Google service settings.

10. Third-Party Services

This website uses the following third-party services:

  • Google Analytics: website traffic analysis. Cookies: _ga, _gid, _gat. Data collected only when you consent. Google Privacy Policy: policies.google.com/privacy.
  • Google Ads Conversion Tracking: measures ad conversion performance. Cookies: _gcl_au, _gcl_aw. Processed under Consent Mode v2 - ad_storage, ad_user_data, and ad_personalization default to denied until consent is given.
  • Google Maps: embedded map on our contact page. When the map loads, Google may collect data per their privacy policy. Loading the map is equivalent to visiting a Google service.

11. Cookies

For full details of cookies used on this site, please see our Cookie Policy. You can manage your preferences at any time via the cookie banner or settings link.

12. Children's Privacy

This website and the Calana Natural product are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.

14. Contact

Perla, z.s. · Kyjov 36, 407 47 Krásná Lípa, Czech Republic
Email: info@perla-zs.cz
Tel: +44 20 7946 0312
Mon-Fri 09:00-17:00